Return and Refund Policy

At Pharmulous, we are committed to providing high-quality service and products. However, we understand that there may be occasions when you need to return a product or request a refund. Please read our return and refund policy carefully before placing your order.

1. Return of Non-Medicinal Products

• Non-medicinal items (such as health and beauty products, supplements, medical devices, etc.) may be returned within 14 days of receiving your order.
• Items must be unopened, unused, and in their original packaging.
• The cost of return postage is the responsibility of the customer and will not be reimbursed.
• We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

2. Return of Medicinal Products

• Due to GPhC regulations and to ensure the safety and wellbeing of all our customers, we cannot accept returns or exchanges of medicinal products (including prescription and over-the-counter medicines).
• This is because once these items leave our premises, they cannot be re-supplied, even if unopened.
• Please ensure you are ordering the correct item before confirming your purchase.
• All suspected faulty GLP1 pens are dealt with directly by the manufacturers for confirmation of fault. Please note this process can take 3 - 6 weeks to complete. Once the pen has been confirmed as faulty a replacement will be arranged. Please get in touch as soon as possible within 30 days of purchase so we can advise on the process.

3. Damaged or Incorrect Items

• If you receive an incorrect or damaged item, please contact our Customer Services Team as soon as possible via our message centre.
• We will assess the issue and arrange a replacement or refund where appropriate.
• Please provide your order number, a photo of the item, and a description of the issue to help us resolve it quickly.

4. Order Cancellations

• Once an order has been dispatched, it may not be possible to cancel it, especially for medicinal items.
• A £10 administrative fee applies to all cancellations and will be deducted from your refund.
• Orders can be cancelled before they are dispatched.

5. How to Request a Return or Refund

• To request a return or refund, please contact us via our message centre as soon as possible.
• Please include your order number and details of the issue to help us assist you efficiently.

Pharmulous reserves the right to update this policy at any time without prior notice. We thank you for your understanding and cooperation.