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Frequently asked questions
What causes acne?
Acne develops when hair follicles become blocked with oil and dead skin cells, creating an environment where bacteria can thrive. Hormones play a significant role, which is why acne is so common during puberty, but it can also be triggered by genetics, certain medications, and hormonal changes during the menstrual cycle, pregnancy, or conditions such as PCOS.
From mild to severe: treating acne
Acne ranges from mild to severe. Mild acne typically involves blackheads, whiteheads, and the occasional spot, and often responds well to topical treatments. Moderate acne brings more widespread inflammation and pustules, while severe acne can cause deep, painful cysts and carries a higher risk of scarring. More persistent or severe cases usually need stronger prescription treatments, and some may require referral to a dermatologist.
Prescription acne treatments available
If over-the-counter products haven't worked, prescription options can be far more effective. When you buy acne treatment through Pharmulous, our clinicians can prescribe topical retinoids such as Differin, combination gels like Duac and Epiduo that target bacteria and inflammation, and azelaic acid creams such as Skinoren for milder cases. You can buy acne cream suited to your skin type and severity, with prescription acne medication only recommended once a clinician has reviewed your suitability. Our pharmacy acne treatment range is tailored to give you the most effective option for your skin.
How do I start my acne consultation?
Complete a short online consultation and one of our GMC or GPhC-registered clinicians will review your answers, recommend a suitable treatment, and dispatch it the same day in discreet packaging with express UK delivery.
Acne is just one of the skin conditions we treat. Browse our other skin health treatments, or if you're noticing redness and flushing, find out more about rosacea.
How It Works

Online Consultation
We ask you to complete a quick and easy consultation and get you started.

Treatment Selection
We have a selection of treatments available for various conditions.

Order Processing
Our clinician team reviews your order to ensure it is safe and appropriate.

Express Delivery
You will have complete visibility and control of your delivery.
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